Carpet Cleaning & Repair

Our 12 Step Carpet Cleaning Program
Before your carpet is cleaned please remove breakables and items from tables and other furniture that will be moved by our crew. Remove all small items such as boxes, magazines, shoes, etc. in the areas to be cleaned. Also, arrange for pets and children to be away from the area where we are cleaning.

STEP 1 — Pre-Inspection
Every great carpet cleaning experience starts with a proper pre-inspection. Our service technician will inspect your particular areas of concern as well as noting carpet construction and soiling conditions. He will also advise you of any possible permanent staining.

STEP 2 — Commercial prevacuum
Your carpet will be thoroughly vacuumed with a special Turbine Vacuum System to remove bonded dry soil. Dry soil is removed by a thorough vacuuming. Removing dry soil is one of the most important steps in cleaning.

STEP 3 — Furniture Moving
Sofas, chairs and tables will be carefully moved. Larger pieces, beds and dressers are left in place under our regular pricing structure. Furniture will be protected with disposable blocks and tabs.

STEP 4 — Pre-spray & Pre-spot
Traffic areas and spots are pretreated for more effective soil and spot removal.

STEP 5 — Pre-Groom
Your carpet will be pre-groomed with a carpet groomer or rotary cleaning machine (depending on soil level) to further loosen traffic area soil.

STEP 6 — Extract & Rinse
Once the soil has been loosened, our state-of-the-art truck-mounted hot water extraction process will thoroughly flush the carpet pile. Pressure and heat are regulated so that carpet is not over-wet. We clean with water temperature between 180 °F - 190 °F.

STEP 7 — Neutralize
Every carpet that we clean is pH balanced so that there is no sticky residue left behind. This treatment is used as a rinse or applied after the rinse depending on soiling condition. Improving air quality by removing pollens, dust mites, etc.

STEP 8 — Post-spot Treatment
If any spots are not removed during the cleaning process, specialty spotting techniques are employed. Note: Permanent stains identified by our service technician may not be removed.

STEP 9 — Dry Bonnet
Some carpets benefit from a dry bonnet process. Ask your technician whether he advises this process or not. Dry bonnet assists in faster drying and prevents wicking on some carpets.

STEP 10 — Speed Dry
High velocity air movers are placed on the carpet to speed dry carpet.

STEP 11 — Post Grooming
The carpet pile is set in one direction for faster drying and visual appeal.

STEP 12 — Post Inspection
Please walk through your home or business to inspect our work. Let us know that you are pleased by signing our service receipt.

After your carpet is cleaned …

1. Be careful walking from carpet to hard surfaces. Floors can be slippery.

2. Keep pets and children off of carpet for at least 6 hours.

3. Remove blocks and tabs 24 hours after carpet is cleaned.

4. Vacuum carpet anytime after the first 24 hours.

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Carpet Repair & Re-stretching

After a period of years, depending on soiling, traffic and installation, carpet may need to be restreched. If you have "buckles" in your carpet, we recommend carpet restretching. We use a power stretcher to get your carpet as tight or tighter than when it was new. If you have holes, seams coming apart or any other damage to your carpet, an expert carpet repair can be done for you.

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How to Care for your Carpet

When it comes to maintaining your carpet, one of the most critical areas of focus is the traffic areas. If ground in soil is not removed on a regular basis, the traffic areas will begin to wear excessively. The dirt is extremely abrasive against the fibers of the carpet as you walk back and forth on it. The second area of focus of course is spot removal. You must react to "danger" spots immediately. Red wine, red beverages, urine, blood, etc., can cause a permanent stain if not treated immediately.

Listed below are the steps that you must take to properly maintain your carpeting.

1. Vacuuming

Vacuum your carpet often. Once or twice a week as least. Vacuuming removes the abrasive soil that can cut and slice the fiber causing premature wear. Much of this soil is not visible to the eye. Vacuum before the carpet looks soiled. Remove any loose particles such as food, leaves, pieces of crayon, bugs, etc., as these items can cause a spot on the carpet

2. Professional Cleaning

As a general rule, carpet cleaning by a professional, certified firm should take place about once per year. For extremely heavy traffic areas, cleaning may be required more often. Proper, professional cleaning will not leave a sticky residue behind and can be done as many times per year as needed. Many stain resist warranties require professional cleaning every 2 years. Professional cleaning removes the damaging soil in traffic areas that vacuuming has not been able to remove. Warning: Uninformed carpet cleaners may void your warranty.

3. Warranty

Stain resist warranties can vary from 5 to 25 years. All stain resist warranties require regular cleaning and immediate spot removal.

 

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Spotting Guide

Immediate spot removal is key to a clean carpet. Great care also must be taken in how spot cleaning is performed. When a carpet is new, or has sufficient protector on it, plain tap water will remove many spots. However, for those spots that will not come out with water, you must use a spot cleaner. Select a spot cleaner that is recommended by the carpet manufacturer or your trained, certified professional cleaner.

Most spot removers that are purchased over the counter leave too much soap residue and can cause yellowing. Avoid using foam carpet cleaners or any product that is not made specifically for carpet.

Apply spot cleaner sparingly to white terry cloth and gently massage spot causing it to transfer to the cloth. Never pour spot cleaner directly on carpet. If the product that you are using seems to cause the spot to resoil over a few weeks, discontinue use. For any spot that you are not able to remove, such as pet urine or feces, call us immediately.

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