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Our Mission: To provide you with the most outstanding service experience ever!
 

Client Survey

Help us accomplish our mission by giving us just 60 seconds of your time

Dear Friend and Client,

Thank you for using our service. We want to know how we are doing in your eyes. Please let us know if you were thrilled, simply satisfied, or disappointed. This information will help us accomplish our mission: To provide our clients with the most outstanding service experience possible!

Directions

After each question please write the number corresponding to the answer that best reflects your opinion, 5 being the best.

1. How satisfied are you with the following aspects of the service experience?
a. On_Time arrival 1 2 3 4 5
b. Courteous on the jobsite 1 2 3 4 5
c. Quality of cleaning job 1 2 3 4 5
d. Responsiveness to your special requests 1 2 3 4 5
e. Telephone courtesy 1 2 3 4 5
f. Responsiveness of office staff 1 2 3 4 5
g. Schedule availability 1 2 3 4 5
h. Amount of information offered 1 2 3 4 5
i. Overall performance 1 2 3 4 5
j. Our reputation 1 2 3 4 5
k. Our experience 1 2 3 4 5
l. Our guarantee 1 2 3 4 5

2. What did you like MOST about Dreyer’s Carpet Care?

3. What did you like LEAST about Dreyer’s Carpet Care?

4. After using our service, are you more or less likely to use us again? Less likely More likely

5. After using Dreyer’s Carpet Care, are you more or less likely to refer someone to us? Less likely More likely

6. Are you aware of the Dreyer’s Carpet Care Referral Program? Yes No
Name
Email Address
Date of Birth
Additional Comments

7. May we use your testimonial for promotional purposes? Yes No
Dreyer’s Carpet Care will read all customer comments. Thank you for helping us accomplish our mission.